At Swiftbard, your satisfaction is our priority.
We take great care in delivering fresh, high-quality products. If something isn’t right, we’re here to help.
You may request a return if you receive a wrong, damaged, or defective product.
To be eligible for a return:
Contact us within 48 hours of receiving your order.
The product must be unused, unopened, and in its original packaging.
Simply email us at support@swiftbard.com with:
Your order number
A brief description of the issue
Clear photos of the product (if damaged)
Our support team will review your request and guide you through the next steps.
Once your return is approved and the product is received (if applicable), we will process your refund.
Refunds will be made to your original payment method (e.g., bKash).
Please allow 5–7 business days for the refund to reflect, depending on your bank or payment service.
Due to the nature of food and personal care products:
We cannot accept returns for reasons like taste preference, change of mind, or minor packaging variations.
Sale items and promotional items are non-refundable unless defective.
Shipping fees are non-refundable unless the return is due to our error.
Swiftbard.com reserves the right to refuse returns that do not meet the conditions outlined above.
If you have any questions about returns or refunds, feel free to reach out to us:
support@swiftbard.com
We’re always happy to assist you!
